Please note that on 2 January 2023 the amendments to Article 25 of the Law of the Republic of Belarus On Appeals of Citizens and Legal Entities came into force. In this regard, the electronic appeals can be submitted only via the State Unified (Integrated) National Information System for Recording and Processing Appeals of Citizens and Legal Entities – the Internet resource обращения.бел.
Electronic appeals shall be submitted in accordance with the procedure established by Article 25 of the Law of the Republic of Belarus On Appeals of Citizens and Legal Entities.
Electronic appeals received by state authorities and other state organisations are subject to consideration in accordance with the procedure established for consideration of written appeals, taking into account the aspects stipulated by Article 25 of the Law of the Republic of Belarus On Appeals of Citizens and Legal Entities.
Electronic appeals shall be handled in accordance with the requirements of the current legislation of the Republic of Belarus.
Electronic appeals shall be answered in writing (written notifications are sent) in the following cases:
· in his/her electronic appeal, the applicant requests to send a letter of reply, or to send a letter of reply and a reply to his/her e-mail address;
· the electronic appeal contains an e-mail address to which the reply (notification) could not be delivered due to technical reasons.
THE PROCEDURE FOR SUBMISSION AND CONSIDERATION OF ELECTRONIC APPEALS, CASES OF DISMISSAL OF APPEALS
· The procedure for submitting appeals and forwarding them for consideration according to the competence:
Electronic appeals shall be sent via the State Unified (Integrated) National Information System for Recording and Processing Appeals of Citizens and Legal Entities – обращения.бел.
Appeals shall be submitted to the organisations whose competence includes the settlement of issues set out in the appeals.
When organisations receive appeals containing issues that fall outside their competence, they must refer such appeals to organisations for consideration in accordance with their competence within five working days and notify the applicants thereof within the same period of time, or dismiss the appeal within the same period of time in accordance with the procedure established by the Law of the Republic of Belarus On Appeals of Citizens and Legal Entities and notify the applicants thereof with an explanation of which organisation they should apply to and which procedure to follow in order to resolve the issues contained in their appeals.
Appeals against court decisions shall be returned to the applicants no later than five working days with an explanation of the procedure for appealing against court decisions.
Appeals containing information on a crime or other offence being prepared, in progress or committed shall be forwarded to the relevant law enforcement or other state authorities no later than five working days by the organisations receiving such appeals.
Appeals shall not be sent to organisations whose actions (inaction) are being appealed against, except in cases when consideration of such category of appeals falls within the exclusive competence of these organisations.
· Dismissal of appeals
Electronic appeals received by state authorities and other state organisations are subject to consideration in accordance with the procedure established for consideration of written appeals, taking into account the aspects stipulated by Article 25 of the Law of the Republic of Belarus On Appeals of Citizens and Legal Entities.
The appeals shall be dismissed in accordance with the procedure established by Article 15 of the Law of the Republic of Belarus On Appeals of Citizens and Legal Entities.
If a written appeal is dismissed, except for cases stipulated by Article 15 Clause 1 unnumbered paragraph seven, Article 23, Article 24 Clause 1 section two of the Law of the Republic of Belarus On Appeals of Citizens and Legal Entities, the applicant shall be notified in writing within five working days about the dismissal of the appeal, indicating the reasons for such a decision, and the original documents attached to the appeal shall be returned to the applicant.
In the cases stipulated by Article 15 Clause 1 unnumbered paragraphs three and four of the Law of the Republic of Belarus On Appeals of Citizens and Legal Entities, except for the case stipulated by Article 24 Clause 1 section 2 of the said Law, the applicants shall also be explained to which organisation and following which procedure they should apply in order to resolve the issues contained in their appeals.
REQUIREMENTS FOR ELECTRONIC APPEALS
· Appeals must be made in the Belarusian or Russian language.
· Electronic appeals submitted by citizens must contain:
o name and/or address of the organisation or position of the person to whom the appeal is sent;
o citizen's surname, first name, patronymic (if any) or initials, his/her residential address (address of stay);
o content of appeal;
o email address.
· Electronic appeals of legal entities and individual entrepreneurs must contain:
o name and/or address of the organisation or position of the person to whom the appeal is sent;
o full name of the legal entity and its registered office;
o content of appeal;
o surname, first name, patronymic (if any) or initials of the of the executive officer or person authorised to sign appeals in accordance with the established procedure;
o email address.
· The use of obscene or offensive words or expressions in appeals is forbidden.
· In case electronic appeals are submitted by the applicants' representatives, electronic copies of documents proving the representatives' powers must be attached to such appeals.
· Appeals must contain information on the results of their previous consideration with the documents (if any) confirming this information attached.
THE REQUIREMENT TO SUBMIT DOCUMENTS AND (OR) INFORMATION IN THE FORM OF FILES ATTACHED TO THE ELECTRONIC APPEAL AND THE ACCEPTABLE FORMATS OF SUCH FILES
The acceptable formats of attached documents and (or) information specified in the unnumbered paragraph four part one of this Clause in e-form and of their graphical images on paper (scans) are Portable Document Format/A (PDF/A), Office Open XML (DOCX), Binary File Format (DOC), Rich Text Format (RTF), Text File (TXT), Open Document Format (ODT), Data Archive and Compression Format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).
REGARDING THE APPLICANT'S RIGHTS TO WITHDRAW AN ELECTRONIC APPEAL, TO APPEAL AGAINST THE RESPONSE TO SUCH AN APPEAL OR THE DECISION TO DISMISS AN APPEAL, AND THE PROCEDURE FOR EXERCISING SUCH RIGHTS
· Withdrawal of an electronic appeal
Electronic appeal can be withdrawn by submitting a written application or sending an application in electronic form by the same method by which the electronic appeal was sent.
· Appeal against responses to appeals
Article 20 of the Law of the Republic of Belarus On Appeals of Citizens and Legal Entities sets out the procedure and time limits for appealing against a response to an appeal or a decision to dismiss an appeal.
The response to an appeal or the decision to dismiss the appeal of the organisation which has no parent organisation may be disputed in court in accordance with the procedure established by law.
· Dismissal of appeals
Written appeals may be dismissed if they do not meet the requirements for electronic appeals.
Anonymous appeals, i.e. appeals of applicants in which a citizen's surname, first name, patronymic (if any) or initials or his/her residential address (address of stay) or the name of a legal entity (full or abbreviated) or its registered office are not specified, or the specified data are not true, cannot be considered unless they contain information about an offence being prepared, in progress or already committed.
When dismissing an appeal, except for cases stipulated by Article 15 Clause 1 unnumbered paragraph seven, Article 23 of the Law of the Republic of Belarus On Appeals of Citizens and Legal EntitiesNo. 300-З of 18 July 2011, the applicant shall be notified within five working days about the dismissal of the appeal, indicating the reasons for such a decision.
In the cases stipulated by Article 15 Clause 1 unnumbered paragraphs three and four of the Law of the Republic of Belarus On Appeals of Citizens and Legal EntitiesNo. 300-З of 18 July 2011, the applicants shall also be explained to which organisation and following which procedure they should apply in order to resolve the issues contained in their appeals.
THE POSSIBILITY OF POSTING THE RESPONSES TO ELECTRONIC APPEALS OF SIMILAR CONTENT SUBMITTED BY VARIOUS APPLICANTS WHICH ARE OF A MASS NATURE (MORE THAN TEN APPEALS), WITHOUT SENDING RESPONSES (NOTIFICATIONS) TO THE APPLICANTS, ON THE WEBSITE OF A STATE AUTHORITY OR OTHER STATE ORGANISATION
In case if incoming electronic appeals of similar content from various applicants are of mass nature (more than ten appeals), answers to such appeals by decision of the head of the state authority or other state organisation or the person authorised by the head to sign in accordance with the established procedure answers to appeals, may be posted on the official website of the state authority or other state organisation in the global computer network Internet without sending answers (notifications) to applicants.
Parent organisation: Belarus President Property Management Directorate.
Mailing address: 38, K. Marksa St., Minsk, 220016.